Braun Entervan Service Manual
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Braun Entervan Service Manual
The skilled craftsmen at BraunAbility design and assemble the finest accessibility products available, and they always do so with the users in mind. But if problems or issues do arise, these manuals include operating instructions, installation instructions, servicing instructions, and instructions for troubleshooting, if needed. In these manuals, users can find information on terminology, components, safety, operation, installation, service, maintenance schedules, troubleshooting tips, parts numbers, and repairs. BraunAbility encourages all commercial partners to review the material contained in these manual with your sales representative or dealer before attempting operation. Any questions or concerns can be addressed by your sales representative or dealer at that time. Please try again later. Record the information in the space provided below. This information must be provided when filing a warranty claim or ordering parts. Contact your dealer or call The Braun Corporation at 1-800-THE LIFT.The outside key entry outside key entry, the key unlocks activates the same functions as the door and then there is a two the interior-mounted yellow. See pages 7-10 for further details regarding these When the ramp has unfolded beyond the vertical Entervan controls. Operation Procedure Review The Braun Corporation recommends wheelchair functions and enter and exit the vehicle with your passengers and their attendant(s) review the dealer on hand to ensure the Entervan is right for. Door Locks and Anti-Theft (Alarm) System Opening the power slide door using either interior- the power slide door. Failure to The instructions provided below outline the step-by- Entervan control do so may result in switches, functions and. The cable is equipped slide door opening. This feature with a knob for use as a latch allows passive (non-wheelchair) release handle (see Photo A). Open the door fully before manually removing the ramp.
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Release the OPEN switch (or outside key entry), as soon as the door is fully open. Keep your back straight and axle. See Photo F on previous page.Note: Keep the hairpin cotter when removing the Note: Keep the flat washer positioned on the ramp. In the event that the actuator is retracted. If particular wheelchair for the end user. Rear Over-Center Strap Attachments 1. Position and install the strap’s track fitting below and just to the inside of the rear wheel as shown. Pull on fitting to ensure that it is locked in track. Squeezing equipped with mechanical seat the handles and rotating the Seat attachments base attachments that attach to handles upward engages the must be fully latched recessed floor strikers (supports). Do not contact the ramp when reclining or moving a passen- ger seat rearward. Doing so may result in property damage. Front Seat Installation 1. Remove the spare tire.One supplied owner’s manual. This of our national service representatives Maintenance and. See Decals on pages 52-57. Specified (recommended) Available Braun Lubricant Type Lubricant Amount Part No. Light Penetrating Oil LPS2, General Purpose 11 oz. Contact your dealer or call The Braun Corporation at 1-800- THE LIFT. One of our national service representatives will direct you to Troubleshooting and an authorized service repairman who will inspect your Entervan. Replace if defective. 8.42 9 Volt battery low Replace if under 8.8 volts 8.43 Antenna deformed or damaged Correct or replace 8.40 8.44 Antenna contacting metal Correct Poor 8.45 Antenna loose in receiver. Description Part No. Item Qty. Description Part No.Ramp Assembly Parts List Item Qty. Description Part No.Description Part No. Item Qty. Description Part No. Weldment, Actuator Mtg. Plate, Front 52030A Actuator, Kneel 51410 Weldment, Actuator Mtg.Description Part No.KNEEL ACTUATOR 2. Pull detent pin. 3. Pull red handled lever fully.
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This Enter- incidental or consequential damages resulting from van warranty is not intended to replace or substitute any breach of warranty. Read this manual, Perform maintenance and lubrication procedures exactly W ARNING the conversion's as outlined in the Maintenance and Lubrication Schedule operator’s manual contained in this manual. Encourage the and snow is one of the most ef- (minimum four weeks or 100 consumer to perform preventive. Disregard references to components not present. Outboard ramp extension hinge and fasteners Clean and lubricate with Light Oil.Obstructions include Braun Wiring wiring, fuel system, brake lines, etc. A tone will mounted to the bottom of the pas- kneel system in the direction indi- also sound if the ramp motor pulls senger side third row seat. Release switch when the. Description Part Number Item Qty.Description Part Number Item Qty. Lowered Floor ConversionGM MinivansInternational Corporate Hdqrs: P.O. Box 310 Winamac, IN 46996 USAFailure to do soFailure to do so mayConsumer and commercial. Entervans are addressed in thisParts section with exploded viewsRefer to the information applicableA detailed warranty section isAuthorization Procedure whenContact The Braun Corporation atContents. Folding Ramp Entervan. Maintenance and Service Requirements. 2. Series 03 Power Ramp Motor Assembly - Swing. 24. Safety Precautions. 2. Series 03 Power Ramp Assembly - Swing. 25. Maintenance and Lubrication Schedule. 3-5. Series 03 Manual Ramp Assembly - Swing. 25. Troubleshooting. Series 04 Manual Ramp Assembly - Swing. 25. Troubleshooting Diagnosis Chart. 6-9. Auxiliary Power Supply. 10, 11. Below Floor Obstructions. 12. Pre-2004 Commercial Entervan. Wiring Diagram. 13A, 14A. Series 03 Power Ramp Motor. Assembly - Stationary. 26. Series 03 Power Ramp Assembly - Stationary. 27. Series 03 Manual Ramp Assembly - Stationary. 27. Series 04 Manual Ramp Assembly - Stationary. 27. Electrical Schematic. 13B, 14B. Series 03 Manual Ramp Spring and Arm.
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Assembly - Stationary. 28Wiring Diagram. 15A, 16A. Assembly - Swing. 29Electrical Schematic. 15B, 16B. Series 04 Wall-Mounted Pivot and Threshold. Assembly. 30. Series 01 Power Door and Ramp. Wiring Diagram. 17A, 18A. Series 04 Manual Ramp Spring and Arm. Assembly - Stationary. 31. Electrical Schematic. 17B, 18B. Assembly - Swing. 32. Wiring Diagram. 19A, 20A. Series 01 Wall-Mounted Pivot and Threshold. Assembly. 33. Electrical Schematic. 19B, 20B. Series 01 Manual Ramp Assembly - Swing. 34, 35. Kneel Actuator Assembly. 36. Series 01 Power Door, Ramp and Kneel. Wiring Diagram. 21A, 22A. Electrical Schematic. 21B, 22B. Repair Parts. Kneel Actuator Manual Release Assembly. 37. Specifications. 38. Dimensions. 39. Warranty. 40, 41. Series 03 Wall-Mounted Pivot and Threshold. Assembly. 23. Return Authorization Procedure. 41. In-Floor Ramp Entervan Service Supplement 30530. Introduction. 1. In-Floor Ramp Carriage and Motor Assembly. 2. In-Floor Ramp Assembly. 3. Power Door, In-Floor Ramp and Kneel. Wiring Diagram. 5A, 6A. Electrical Schematic. 5B, 6B. Below Floor Obstructions. 4. Page 1. Maintenance and Service Requirements. Braun Entervans must beBraun authorized service representative who has attended andCorporation Sales and Service. School for Braun Mobility Products. Read and become familiar withContact The Braun CorporationOne-Touch Control System. Entervan power functions areBraun Corporation Aftermarket. Control Systems Policy: The. Braun Corporation manufacturesDo not attempt to interfaceBraun Corporation. To do soSafety PrecautionsPage 2. Maintenance and Lubrication Schedule. Normal vehicle maintenance mustGM-supplied owner’s manual. This maintenance is not theCorporation. Refer to the Warranty section of this manual forCorporation Entervan Warranty.Corporation at 1-800-THE LIFT. One of our national Product. Support representatives will directEntervan.
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The maintenance and lubricationBraun authorized service representative at the scheduledLubrication: Entervan ramps areDiscontinue Entervan useLight penetrating oil (30 weight orLPS2 General Purpose Penetrating Oil is recommended by andEleven ounce aerosolFailure to do so mayWhen replacing lubed components, be sure to lubricateOutboard ramp extension hinge. Kneel actuator manual release assembly. Swing-out ramp latch (if equipped). Inspect forLower power slide door track. Inspect for obstructions and clean (sweep out). Wheelchair and occupant restraint belts. Inspect for any defects such as cuts, fraying orCyclesInspect removable seat bases for properReplace or correct as needed. Inspect ramp inboard pivot points (mounting. Tighten, replace or correct as neededInspect ramp fold pickup bearing for positive. Replace or correct as needed. If bearingLoctite to retaining screw and tighten.Page 3. Maintenance and Lubrication ScheduleInspect ramp fold arm bearing slot for excessive. Replace if neededCyclesIf screw is not secure or is removed for service,Inspect ramp extension chain for properRealign, resecure, replace or otherwise correctInspect ramp floor mounting hardware forResecure, replace or correct as needed. Inspect cotter pin securing top pivot (wallResecure, replace or correct as neededIf bolt is not secure or is removed for service,Perform all procedures listed in previous section also. Power Ramps: Remove ramp motor cover andResecure, adjust microswitches, replaceNote: See Power Ramp Motor AssemblyManual Ramps: Remove torsion spring coverInspect power source: OEM battery, 30 amperePage 4. Resecure, replace defective parts or otherwiseManual Ramp exploded views on pages 28-34. Resecure, repair or replace. Inspect kneel actuator assembly for:Realign, resecure or replace defective parts orNote: See Kneel. Actuator Assembly exploded view on page 36Swing-out ramp system (if equipped) - inspect:Realign, resecure, tighten, lubricate, replacePage 5.
Troubleshooting Diagnosis ChartFailure to do so mayEntervan. Systems. But No. OperationLower. OperationKneelOperation. Page 6. The cause of the problem can beTo Entervan. SystemsEntervan, discontinue operationBraun Corporation at 1-800-THE. LIFT. One of our national Product Support representatives willCharts. The specific cause andElectrical Schematics and Wiring. Diagrams are provided to aid inA Repair Parts section withCorrect the problem if possible. If the problem continues,Battery terminals dirty. Battery defective. Battery dischargedClean and tighten. Clean and tighten. Replace. Charge battery. Check for blown fuse, loose terminalsReset or ReplaceClean and tighten. Repair or replace. Crimp tightly to wire. ReplaceTransmission not in Park. Loose connection. Broken wire. Wire terminal. Control switch defective. Braun electronic controllerCorrect or repair as needed. Connect, repair or replace. Check and correct. Connect, replace or otherwise correctTroubleshooting Diagnosis ChartOpen. OperationNot Run)But Door. Does Not. MoveSee GM Service CenterOpen. OperationRemove obstruction. Check and correctNot Open. FullySee Braun Service CenterContacts. DoorUnfold. OperationUnfold. OperationRestore power and manually close doorSee Braun Service Center. See Braun Service Center. See GM Service Center. Press power override switch once toSee GM Service Center. Tighten, replace or otherwise correct asAdjust or replace. Replace motorSee Braun Service Center. Engage latch fully or repair swing-outConnect, repair or replace. Adjust or replace. Realign, tighten, replace defective partsCheck and correct. Connect or replace spring. Page 7. Troubleshooting Diagnosis ChartExtension. UnfoldFold. OperationFold. OperationClose. OperationDoes Not MoveNot Close. FullyReplace, attach, realign or otherwiseLubricate - See Maintenance and. Lubrication Schedule. Connect, repair or replaceOperationRamp When. ClosingNo Raise.
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OperationOperationTroubleshooting Diagnosis ChartOperationOperationReplace. Connect, repair or replaceAdjust, align, reroute, remove kinks,Replace actuator. ReplaceRelease. OperationConnect or replace rod (Series 03) orRelease. OperationTighten, replace or otherwise correct asTighten, replace or otherwise correct asReplace washerReplace latchRotation. OperationOperationLatching. Operation. Replace latch. Correct as needed. Replace guide. Correct as neededAuxiliary Power SupplyDo not connect auxiliary devicesDoing so may result in damageThe fuse blocks are located on theBelow Floor Obstructions. When installing aftermarketTwo fuse blocks are provided asRefer to the illustration on page 12Fuse Blocks. Fuse Specifications. Two fuse blocks are provided forBattery fuse block). Ignition Fuse Block: FusesThe Battery fuse block providesThe IgnitionBattery Fuse Block: AmperageThe installer is responsible forPage 10Install and electricallyIgnition Fuse Block. Note: If installing an auxiliaryBattery Fuse Block. Auxiliary Power Supply. Do not connect auxiliary devices directly to theTwo fuse blocks are provided as an auxiliary powerFuse Block Access Instructions. The fuse blocks are located on the passenger sideRemove the centerCenter Console. Open the lower storage compartment. CarefullyPull out the panel. Caution! Do not strain orCaution! Carefully disconnect the Accessory. Power Outlet wiring harness. Remove the blueRemove the two Phillips screws securing theRemove the console panel. The Entervan auxiliary power supply fuse blocks areRemove Accessory Power Outlet panel. Blue. Locking Clip. Wiring. Harness. Accessory. Power. Outlet. Lower. Storage. Compartment. Remove Phillips screws. Auxiliary. Supply. Fuse. Blocks. Console. Panel. Page 11. Below Floor Obstructions. Vapor Return. Main Power Fuse. Under Hood. When installing an electricalFuel ReturnLineMain Fuel LineAuxiliary Fuse Block.
Under DashFailure to do so mayRefer to the illustrationDrilling or cutting intoNote: Some wiring harnesses shown may not beBrake. LinesBraun. Fuel. System. Emergency. Brake. Cable. HeatFuel. Filter. Load Level. Switch. Fuel Fill. Hose. O.E.M. Air. Compressor. Charcoal. Canister. Rear Heat. Lines. Page 12. Tank. Fuel System. Emission. Pre-2004 Commercial Entervan Wiring DiagramPage 14A. CoW e re oldD EnPre-2004 Commercial Entervan Electrical SchematicPage 14BCoW e 2 oldD EnPage 16B. Series 01 Power Door and Ramp Wiring Diagram. To OEM. Door Ajar SwitchDoor Ajar. HarnessGear BoxMicroswitchMicroswitch. C-Pillar. Operate SwitchTo OEM PSDM (Black)Ground. PSDM Power from VehicleDash Mounted. Operate SwitchC200 (Circuit 781)MicroswitchBody-to-Liftgate. HarnessBody-to-Liftgate. HarnessPassenger B-Pillar. Pre-2004 ConfigurationMagnetic EntryBreakerDash Mounted. Operate SwitchPoW D r ldD nSeries 01 Power Door and Ramp Electrical SchematicMagnetic EntryDash Mounted. Operate SwitchBody-To-Liftgate J12-C. HarnessBody-To-Liftgate. HarnessMicroswitchDash Mounted. Operate SwitchOperate SwitchMounted Jack. SIR Terminator. Module AssemblyImpact. HarnessBlock - IgnitionPretensioner. To J1 Driver. Impact ModuleSeat Belt. Pretensioner. HarnessBlock - IgnitionImpact ModuleImpact. HarnessMounted JackSeat Belt. Passenger's Seat Base Harness E40245APretensionerSe foW tD Bia PImpact ModuleTo Driver J2. PretensionerImpact. HarnessSeat BeltDriver's Seat Base. Mounted JackBlock - IgnitionJ3-14 are not usedPretensionerBlock - IgnitionModule AssemblyImpact. HarnessSeat Belt. PretensionerTo Passenger J1 P1-A. Impact ModuleMounted JackJ3-14 are not used. Page 19B. Page 20B. Series 01 Power Door, Ramp and Kneel Wiring Diagram. Door Ajar SwitchLevel Control. HarnessLevel Control. SensorGround. PSDM Power from VehicleTo Door Clutch (Brown). To OEM PSDM (Brown)Dash Mounted. Operate SwitchDash Mounted.
Operate SwitchMagnetic EntryC200 (Circuit 781)MicroswitchPassenger B-PillarBreakerRelayMicroswitchGear BoxDoor Ajar. HarnessMicroswitchPoW oo es foD pDash Mounted. Operate SwitchMagnetic EntryDash Mounted. Operate SwitchOperate SwitchMicroswitchRepair Parts. Series 03 Wall-Mounted Pivot and Threshold AssemblyColor. Chevy Neutral. Chevy Med. GreyDescription. Part No. Item Qty. DescriptionRepair Parts. Series 03 Power Ramp Motor Assembly - SwingColor. Chevy Med. GreyItem 20 (Qty. 2).Corporation under partItem Qty.Item Qty. Description. Part No.Series 03 Power Ramp Assembly - Swing. Series 03 Manual Ramp Assembly - Swing. Series 04 Manual Ramp Assembly - SwingColor. Chevy Med. Grey. Item Qty.Part No. DescriptionPart No.Repair Parts. Series 03 Power Ramp Motor Assembly - StationaryChevy Neutral. Part No.Series 03 Power Ramp Assembly - Stationary. Series 03 Manual Ramp Assembly - Stationary. Series 04 Manual Ramp Assembly - StationaryColor. Item Qty.Item Qty.
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Main Power Fuse. Under Hood. When installing an electricalFuel ReturnLineMain Fuel LineAuxiliary Fuse Block. Under DashFailure to do so mayRefer to the illustrationDrilling or cutting intoNote: Some wiring harnesses shown may not beBrake. LinesBraun. Fuel. System. Emergency. Brake. Cable. HeatFuel. Filter. Load Level. Switch. Fuel Fill. Hose. O.E.M. Air. Compressor. Charcoal. Canister. Rear Heat. Lines. Page 12. Tank. Fuel System. Emission. Pre-2004 Commercial Entervan Wiring DiagramPage 14A. CoW e re oldD EnPre-2004 Commercial Entervan Electrical SchematicPage 14BCoW e 2 oldD EnPage 16B. Series 01 Power Door and Ramp Wiring Diagram. To OEM. Door Ajar SwitchDoor Ajar. HarnessGear BoxMicroswitchMicroswitch. C-Pillar. Operate SwitchTo OEM PSDM (Black)Ground. PSDM Power from VehicleDash Mounted. Operate SwitchC200 (Circuit 781)MicroswitchBody-to-Liftgate. HarnessBody-to-Liftgate. HarnessPassenger B-Pillar. Pre-2004 ConfigurationMagnetic EntryBreakerDash Mounted. Operate SwitchPoW D r ldD nSeries 01 Power Door and Ramp Electrical SchematicMagnetic EntryDash Mounted. Operate SwitchBody-To-Liftgate J12-C. HarnessBody-To-Liftgate. HarnessMicroswitchDash Mounted. Operate SwitchOperate SwitchMounted Jack. SIR Terminator. Module AssemblyImpact. HarnessBlock - IgnitionPretensioner. To J1 Driver. Impact ModuleSeat Belt. Pretensioner. HarnessBlock - IgnitionImpact ModuleImpact. HarnessMounted JackSeat Belt. Passenger's Seat Base Harness E40245APretensionerSe foW tD Bia PImpact ModuleTo Driver J2. PretensionerImpact. HarnessSeat BeltDriver's Seat Base. Mounted JackBlock - IgnitionJ3-14 are not usedPretensionerBlock - IgnitionModule AssemblyImpact. HarnessSeat Belt.
Reply Ionic Admin 11 November 2016 Hi Dominic, you can fix a broken coil wire by soldering the two pieces together. If necessary you can unwind one loop of wire from the coil to give you more to play with. There’s also a blog post here that might help you fix the wiring in your toothbrush. Reply Jerzy 8 February 2017 Great guide, It took me 20 minutes to replace the battery and now toothbrush is working again ?? Thank you. Reply Warren 13 May 2017 My oral b braun electric toot brush won’t hold a charge for more that 3-4 days, so I had Battery Plus change the battery. Now with the new battery fully charged it won’t run. I can’t find any lose wires or anything. Got any ideas? Really don’t want to throw it our as it was working fine before they clanged the battery. We also have a guide to fixing common issues on our customer support page. Reply SteveH 8 June 2017 first, id like to thank you for your detailed explanation of the inner workings of this toothbrush, I have had it for years and need to put it on charge all the time. It stopped working the other day. When i took it apart i see the three wires from the PCB to the coil are broken. The housing holding the coil is broken on one side and being that it is highly sprung i think this caused the problem Is it fixable. I though of unwinding the coil to give me some more wire to solder to the PCB. Reply Ionic Admin 8 June 2017 Hi Steve, yes you can repair the wires by resoldering them. Make sure you touch the wires with the sodlering iron to burn off the thin transparent insulation. See our blog post on repairing the copper coil wires here. Reply Daniel S. 15 November 2017 In preparation for the replacement procedure, I had already taken the device apart once, concluded that it was fitted with a 42mm battery, decided for the “larger battery and cut down the spring” option and sourced a 48mm battery.
With full confidence in the guide, I followed the steps to the letter, only to realize that it’s missing one crucial point when opting to put in a larger battery (which cost me a wasted battery). Pretty obvious once there, but oh well ?? Reply ric Hudson-Taylor 10 August 2018 G -day my unit turn on but the shaft willnot turn or engage regards RIC Reply Ionic Admin 10 August 2018 Open up the toothbrush using the relevant guide and check for corrosion around the motor and PCB. Reply VINCENZO BRANCA 28 October 2018 Ho letto delle sostituzioni e delle riparazioni. Io non ne sono capace. Esiste un centro per farmelo riparare pagando. E dove? Reply Ionic Admin 29 October 2018 Salve, we keep a list of toothbrush repair services. Reply Mike (PL) 22 December 2018 I have just replace battery second time. It is not bad. Thanks for your perfect manual. Reply Ionic Admin 22 December 2018 You’re welcome. The battery life depends on how many people use the toothbrush and the quality of the battery you use. Reply A Denton 14 August 2019 I have replaced the old battery with a new fully charged battery (I charged it in a separate battery charger) in my braun 4729, now it will not turn on. Reply Ionic Admin 14 August 2019 For some common solutions have a look through our troubleshooting tips page. Reply Michel 4 October 2019 Thank you for this guide. I changed the battery and is charging right now. It took me about an hour, I’m a noob in soldering. But it worked and learned a new skill. I used a desoldering pump after that I had to use the knife to losen the these points. Thanks again. Reply Jack 10 July 2020 Thank you for this extensive description to replace the battery. Is there a specific reason why to solder the two motor connection terminals back on to the circuit board before soldering the battery’s negative tag to the circuit board. I did a batterychange and found out that small copper wires were not connected anymore to the PCB.
So, I started to puzzle and tried all connection possibilities (but still unsucessfull) Can you share the how many volt I need to measure between the soldering points of the small copper wires on the PCB (when I “connect” the base to the charger before assembling everything in the outer casing). Reply Ionic Admin 10 July 2020 Hi Jack, when re-connecting parts to the PCB it’s best to re-connect the power source last to reduce the chance of accidental short circuits. There is an article on re-connecting the fine copper wires from the charging coil here. Reply Jack 10 July 2020 I have seen that reconnecting-sketch fro copper wires. How do I know which coil is A and which coil is B? Are there any answers available what voltage should be measured. Reply Ionic Admin 10 July 2020 It doesn’t matter which is A and B as long as you are consistent. There is no voltage to measure, just continuity when all the wires are disconnected. Reply Leave a Reply Cancel reply Any comments containing links are automatically deleted. Your email address will not be published. With innovations like 3D cleaning action, sensitivity monitors and whitening modes, you’ll love how clean your mouth will feel. Thank you for joining our mailing list. We can't wait to share upcoming news and special offers for Oral-B. Knowing the model of Oral-B electric toothbrush you have is very helpful. It can be used to determine the appropriate parts and accessories for your toothbrush. There are two numbers on the handle which are important, the Type Number and the Production Code. This will identify which model of electric toothbrush you have. It is a 4-digit number which can be found on the underside of your toothbrush and is highlighted by the red arrows below. The Type Number should also be listed on the user manual for your toothbrush.This may be needed if you contact Oral-B with questions about your toothbrush.
The format varies depending on the model; the blue arrows below point to the production codes for those brushes. To double-check, you can find the charger Type Number on the underside of the charger.All you need to do is visit our Service Website. Simply enter your toothbrush’s Type Number. If this hasn’t been your experience, there are a few things you can try. First thing to do is check that the power outlet you are using is working as it should. If it’s attached to a bathroom cabinet, for example, the light switch on the cabinet may need to be switched on to power the socket. Make sure you are not charging the toothbrush on a metal surface. The metal can interfere with the charging process. If they’re on the charger while switched on, they won’t charge correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try to switch it on. If it switches on, that’s great, and it was correctly switched off while charging. However, if doesn’t switch on, that might mean that it wasn’t switched off during charging. Be sure you’re charging for the full time noted in the manual. For our Vitality and PRO 500 toothbrushes, that’s 16 hours. For all other toothbrushes, they should be charged for 22 hours. All our toothbrushes apart from the Vitality and PRO 500 have a charging light. It should blink green during charging. Note that this can take up to 15 minutes to start happening if the toothbrush was entirely drained of battery during brushing. When charging is complete, the blinking should stop. If none of these tips help, and you still are not getting the full usage time from your toothbrush, you make use of the two-year manufacturer’s warranty on your Oral-B toothbrush. To do this, head over to our Online Repair Service. You’ll be able to enter your details, and the details of the toothbrush, to get your toothbrush booked in for repair.
You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt to arrange this. If you’ve had the toothbrush for longer than two years, it’ll be out of warranty. However, our Service Centers may still be able to help. We would recommend contacting them by phone or email before sending in your toothbrush, as they’ll be able to advise you what the best course of action will be. If you need any more help with this, please get in touch by emailing us on our website. EXPLORE OTHER ORAL-B ELECTRIC TOOTHBRUSHES GENIUS 9 Buy Now ORAL-B CROSSACTION REPLACEMENT BRUSH HEADS Buy Now ORAL-B PRO-EXPERT STRONG TEETH MOUTHWASH Buy Now ADDITIONAL READING How to store my electric toothbrush.
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